aftership

Tracking

Shipment tracking software

Proactive shipment tracking that delights your customers, reduces WISMO tickets, and optimizes your delivery performance.

tracking tools icon

Customize your store mockup with one click

1,300+ carriers in one integration

tracking hero image v

Trusted by the world’s biggest brands

deliver the tracking experience your customers expect

Retailers and shoppers need better shipment visibility

Once customers have clicked the 'buy' button, their only concern is their package. Where is it? When will it arrive? Is it safe? But scattered updates, shipment incidents, and delayed arrivals will only deliver one thing: unhappy customers and overwhelmed support agents.

Trusted by the world's leading retailers, AfterShip Tracking enables proactive and automated delivery updates that forefront your brand. Resolve exceptions before customers notice and get shipping performance insights to optimize your long-term carrier strategy as your retention rate and NPS grow on autopilot.

Why AfterShip Tracking is your brand’s best choice

new badge

Get unrestricted access to data from 1,300+ global carriers

  • Up to 50 new carriers added monthly
  • Direct connection with no credentials required
  • Detailed public API documentation for faster onboarding
  • The only tracking service provider that is an official UPU Consultative Committee Member, the regulatory authority of the world's post offices
new badge

Get unrestricted access to data from 1,300+ global carriers

  • Up to 50 new carriers added monthly
  • Direct connection with no credentials required
  • Detailed public API documentation for faster onboarding
  • The only tracking service provider that is an official UPU Consultative Committee Member, the regulatory authority of the world's post offices

Best-in-class latency & accuracy

why we win tracking collapsed
why we win benefits

Benefit from best-in-class tracking latency and accuracy

  • Instant delivery status updates via webhook
  • Timely updates via API (around 60 min. or less)
  • Automatic delivery status standardization
  • Tracking information enrichment

Simplified post-purchase with AI

why we win tracking collapsed
why we win ai shipment

Use AI to simplify post-purchase management

  • Smart carrier detection
  • Dynamic estimated delivery dates (EDD)
 based on multivariate analysis (weather, product category, etc.)
  • Hour-level EDD incorporating shopper address, date, time, and time zone

Unmatched reliability & customization

why we win tracking collapsed
why we win customized

Enjoy high customizability and unmatched reliability

  • Tailor cohesive tracking pages for diverse customer segments
  • Platform-agnostic
  • Multi-carrier tracking API with 99.99+% uptime
  • Certified security and privacy

Automated shipment tracking solution that fosters customer loyalty

Deliver a branded experience with proactive communication to drive customer loyalty.

3.2x

views per order on branded tracking page

enhance brand experiences v

Key features

Branded Tracking Pages

Bring customers back to your website with a targeted tracking page tailored to the right audience, on your own domain. Customize it with your own brand assets to create a seamless buyer journey.

Configurable Notifications

Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.

Apple Wallet Order Tracking

Add orders to Apple Wallet from Shopify order status pages, tracking pages, emails, and SMS notifications. Elevate customer satisfaction with a simple and seamless tracking experience.

Multi-Language Support

Quickly expand into new regions with auto-translated shipment updates on branded tracking pages and notifications. Offer a native language experience to your customers in every country.

AI Product Recommendations

Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.

AI Estimated Delivery Date (AI EDD)

Display delivery date estimates across multiple touchpoints. Increase sales conversion, set customers’ expectations, and offer customers peace of mind.

Seamless integration

Leverage our global network of carriers, postal services, last-mile delivery couriers, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, including local delivery services.

Easily plug into our native integrations with major eCommerce platforms and apps, such as Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo, Zendesk, and Attentive.

Designed for easy engineering. Get the most robust multi-carrier tracking APIs and webhooks to save your time on shipment tracking integrations with 1,300+ worldwide carriers.

integrate multi carrier tracking via api

Integrate multi-carrier tracking via API

Easily integrate shipment tracking into your system or website for a seamless tracking experience. AfterShip's tracking API allows you to offer shipment visibility across multiple touchpoints without stretching your development resources.

check tick

Global coverage: 1,300+ carrier integrations and 52+ languages

check tick

Accuracy: Normalized data and standardized 7 main- and 33 sub-statuses

check tick

Data integrity: AI helps recognize new tracking number patterns

check tick

Uptime & Reliability: 99.99%+ uptime, ISO 27001, SOC2, and GDPR compliance

How AfterShip Tracking customers boost revenue and retention

  • vector

    “We use AfterShip data to find out where our customers are, which regions and routes we're missing, and to identify opportunities that have led to improvements in our service, month over month.”

    customer-section-phone

Choose the perfect plan for your business

Essentials

Best for new stores <$1M GMV

from

$9 /month

$0.08 per extra shipment

  • A hosted tracking page styled with your logo and brand colors, so the post-purchase moment feels like part of your store.
  • AfterShip identifies the right carrier from the tracking number and automatically corrects carrier mismatches, so updates keep flowing without manual mapping or guesswork.
  • Automatically email or SMS your customer when a sub-status changes or the EDD shifts — they hear it from you, not from a "where is my order?" panic.
  • Out-of-the-box dashboards covering shipment volume, on-time performance, and exception rates.

Premium

Best for growing brands $1M-$10M GMV

from

$59 /month

$0.12 per extra shipment

  • Full design control: inject custom CSS, embed tracking clips, define your own shipment statuses, and run multiple branded pages — one per brand, market, or campaign.
  • Let AI personalize the products shown on each tracking page based on the shopper's history and your catalog - turning a status check into a second purchase.
  • Build custom views and metrics — slice by carrier, lane, SKU, or destination — and pipe them into your BI tools.
  • Programmatic access to shipments and events — push updates into your own systems or build bespoke buyer experiences. Premium: 10 req/sec rate limit.
  • Let shoppers fix their own orders (address, size, items, etc.)

Enterprise

Best for enterprises >$10M GMV

Custom

300,000+ shipments per year

  • A named onboarding lead and ongoing Customer Success Manager who own your launch, QBRs, and roadmap influence.
  • Contractual uptime and response-time SLAs, plus the security reviews, DPAs, and certifications enterprise procurement requires.
  • For Enterprise customers running proprietary OMS, WMS, or ERP systems where a pre-built connector does not exist. Scoped during onboarding and supported by AfterShip.
  • Run multiple brands, regions, and teams from a single AfterShip org — with isolated workspaces, role-based access, and consolidated reporting.
  • Let shoppers fix their own orders (address, size, items, etc.)

See how AfterShip Tracking stacks up against alternatives

Evaluating shipment tracking platforms? Get a detailed, side-by-side breakdown of features, carrier coverage, and integrations.

How AfterShip Tracking brings incremental revenue and saves costs

1. Please tell us about your business

2. Please choose the AfterShip product(s) you are using

Tracking logo Tracking +

Your projected ROI (US$):

$17,449

per year

Incremental revenue

From pre-purchase EDD

$0

From SMS marketing

$0

From shipment status notification emails

$8,750

From repeat customers from tracking pages

$1,199

Cost reduction

Staffing cost saved annually

$7,500

We collect data as customers interact with us via our websites or use AfterShip’s subscription services. When we collect and how we use the information are all described in our Privacy Policy.

Recognized by industry, loved by customers

best customer support
get app best functionality

Get started in only 30 minutes

Connect with our post-purchase experts to see how AfterShip can transform your customer journey.

Get started in only 30 minutes

Enhance the entire post-purchase experience with us