Omarm unified commerce met lifecycle order tracking

Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.

Prepare customers for delivery
Updating shoppers on out-for-delivery or available for pickup statuses so they can prepare as needed.

Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.

Use cases:

Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.

Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.

Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.

Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.

Use cases:

Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.

Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.

Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.