aftership

Returns

Returns & exchanges management software

Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.

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Trusted by the world’s biggest brands

returns that retain revenue

Your customers deserve a better returns experience

All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way.
 
With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.

Automated returns solution that retains revenue and customers

Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Recapture revenue

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Returns Fraud Management

Coming soon

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Reduce operational costs

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Improve the returns experience

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns & Exchanges Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

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Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Recapture revenue

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Returns Fraud Management

Coming soon

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Reduce operational costs

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Improve the returns experience

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns & Exchanges Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

Seamless integration

Global Carrier Network

Leverage our global network of carriers to offer automated returns pickup, label generation, and 310,000+ returns drop-off locations. Our network of carriers covers 95% of customers worldwide.

Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request approval. Auto-trigger a status update upon return receipt. Gain enhanced inventory management at your 3PLs.

An efficient tech stack is essential for efficient operations. Integrate seamlessly to platforms such as BigCommerce, Gorgias, Klaviyo, Shopify, and WooCommerce without lengthy development.

Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.

How AfterShip Returns customers boost revenue and retention

  • aetrex logo

    "AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."

    Rui Kojima

    Senior Director of eCommerce Aetrex

    Read their journey >

    customer-section-phone
  • fellow logo

    "We wanted a consistent customer experience. We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”

    Stephen Davis Hernandez

    Digital Product Manager Fellow

    customer-section-phone
  • marc nolan

    “This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”

    Nikolas Callas

    Director of Operations Marc Nolan

    customer-section-phone
  • vector

    "With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."

    Sarah D

    Customer Service and Retention Manager Lume

    customer-section-phone
  • pelagic gear

    "Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."

    Senior Director of eCommerce PELAGIC GEAR

    customer-section-phone

Choose the perfect plan for your business

Essentials

Basic features and analytics

from

$19

/month

  • In-app automatic labels
  • Branded returns page
  • Email notifications
  • Basic refunds and exchanges
  • Basic routing rules
  • Return analytics
  • 1 carrier + USPS

Pro

Streamline your returns process

from

$49

/month

  • Automatic returns approval
  • In-app returns tracking
  • Refund to store credit
  • Advanced return methods
  • General eligibility rules
  • Printerless returns (QR codes)
  • 3 carriers + USPS

Premium

Advanced flexibility and control

from

$199

/month

  • Shipment status-triggered automations
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Pre-built integrations
  • Returns webhooks
  • 5 carriers + USPS

Enterprise

A customized plan built to scale

from

Custom

  • Instant exchanges
  • Enterprise single sign-on (SSO)
  • Partial return of bundled items
  • Returns API
  • Custom API rate limit
  • Custom integrations
  • 31 carriers + USPS

G2 Grid for Returns Management Software

g grid returns management software v
g grid returns management software mobile v
g momentum leadr spring
g leader spring
g leader asia pacific spring
g most implementable spring
g best usability spring
g top  apac companies
capterra shortlist  v
getapp category leaders  v
software advice front runners  v

Learn more about AfterShip

Optimize-inventory-management

Blog

Optimize inventory management with AfterShip Returns Center's Restock feature

Sep 2022

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Blog

Upgrade and get more out of your AfterShip Returns Center plan

Sep 2022

Cover-Learning-points-from-Black-Friday-and-Cyber-Monday-returns

Blog

The Biggest Takeaways From Black Friday and Cyber Monday Returns

Sep 2022

Get started in only 30 minutes

Connect with our post-purchase experts to see how AfterShip can transform your customer journey.

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